Categories covered by this talk

Customer Service Helpdesk

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About this talk

Conversational Commerce is all about increasing conversions through 1:1 real-time interactions.

In this session, you’ll learn how to create engaging multi-channel messaging at scale, including chat campaigns, that boost conversion rates and improve ROAS and how to measure the impact on your brand growth.

Omni Channel Communication
Live Chat transactions
Social Media comment management

Billy McClennan

Gorgias is the helpdesk for Shopify stores. Find out how brands like Timbuk2, Rothys, and Thrive Causemetics are using live chat with Gorgias to increase average order value, conversion rate, and return on ad spend.