Maximize Conversions with a Strategic Approach to Live Chat

A talk by Jon Tucker

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About this talk

Most stores think of live chat as a customer service cost center, but it can be as a massive conversion driver to recover a big chunk of checkout abandons and drive even more conversions earlier in the purchase flow.

Jon Tucker, CEO of, has helped 100s of eCommerce stores drive conversions by providing 24/7 live chat teams at a fraction of the cost of running live chat in house (i.e. their 24/7 team can chat with your visitors).

In this talk, Jon will share the strategies HelpFlow has used to drive nearly $100M in live chat revenue for a wide range of stores:

  • How to predict checkout abandons and engage directly in the checkout flow.
  • How to integrate live chat into cart abandonment emails to supercharge results.
  • How to identify highly engaged prospects prior to checkout, and convert them.

You'll walk away with actionable insights you can implement quickly to maximize conversions with live chat.

Jon Tucker

HelpFlow provides 24/7 live chat teams to 100+ eCommerce stores. HelpFlow's team of agents maximize conversion by recovering checkout abandons, integrating with cart recovery emails, and helping engaged website visitors overcome what's stopping them from entering the checkout process.

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