Categories covered by this talk

Leadership

Ty is giving away the following

I'm giving away access to my Workforce Management Oversimplifed course, valued at $99, totally FREE for 35 attendees! In just 15 minutes, you'll learn (using real life scenarios) how to effectively plan for your contact center staffing needs.

To be in with a chance to win this, simply register for their talk by clicking the button at the top of this page

About this talk

So often, I think we forget that leadership is about the people first. Happy people lead to happy customers, and in 20+ years in leading CX teams, I've learned happy people come from clear, concise and tangible communication. Let's talk about how conversations (yes actual words) lead to informed team members, and more satisfied customers!

Creating Successful Customer Experiences

We often hear the term "best in class" or "world class" as it relates to Customer Experience and or Customer Service. But what does it take to really create best in class Customer Experiences? This short self-paced training will teach you what it takes to deliver top tier Customer Experiences. We will be introducing a concept called Workforce Management. At the end of the course, you will have the option to to participate in a detailed Workforce Management course that will get you going. We will also make it possible for you to get access to our calculators that will help you predict your workload and staffing needs.

Please note, you need to register as an attendee before you can access this freebie.

Ty Givens

We lend our expertise in customer service and contact centers to help organizations save millions using Businesses Process Automation (BPA) and other tried and true remedies that create efficiencies and happy customers.